Frequently Asked Questions

Emergency information

If you ever experience a dental emergency, please contact us as soon as possible so that we may get your child scheduled to be seen that day. Occasionally, emergencies occur after hours and, unlike the medical world, we are available to help 24 hours a day, 7 days a week. Please call the office number at 303.979.9500. If you reach the after hours voice mail, please leave a message and Dr. College will return your call in a timely fashion; she checks her voice mail frequently so please be patient.  Please refer to the specific emergencies below for pointers on what you as a parent might be able to do to make your child more comfortable in the meantime. In the middle of a potentially chaotic and most likely stressful situation, please remember that staying calm yourself helps your child to stay calm. A bleeding mouth mixed with saliva looks like a whole lotta blood and no saliva, so try not to panic about the volume. There is probably less blood loss than you think.

What to do, what to do….

A Knocked Out Tooth (Avulsion):  If the tooth is in the mouth, consider leaving it there in the saliva until you get to the office.  If it has hit the floor or is otherwise dirty, store it in either sterile saline (think contact lens solution) or cow’s milk and bring it with you to the office. Permanent teeth can often be re-implanted successfully, but unfortunately, primary teeth don’t do well after re-implantation and it is best to leave them out of the mouth so as not to jeopardize the health of the developing permanent tooth.

COVID 19: good to know

The new Coronavirus may not show signs of infection for many days. How can one know if someone is infected? By the time they have fever and/or cough and go to the hospital, the lung is usually 50% Fibrosis and it’s too late. Taiwan experts provide a simple self-check that we can do every morning. Take a deep breath and hold your breath for more than 10 seconds. If you complete it successfully without coughing, without discomfort, stiffness or tightness, etc., it proves there is no Fibrosis in the lungs, basically indicates no infection. In critical time, please self-check every morning in an environment with clean air. Serious excellent advice by Japanese doctors treating COVID-19 cases: Everyone should ensure your mouth & throat are moist, never dry. Take a few sips of water every 15 minutes at least. Why? Even if the virus gets into your mouth, drinking water or other liquids will wash them down through your throat and into the stomach. Once there, your stomach acid will kill all the virus. If you don’t drink enough water more regularly, the virus can enter your windpipe and into the lungs. That’s very dangerous. Please send and share this with family and friends.


  1.   If you have a runny nose and sputum, you have a common cold.
  2.   Coronavirus pneumonia is a dry cough with no runny nose.
  3.   This new virus is not heat-resistant and will be killed by a temperature of just 26/27C degrees = (F 78-81). It hates the Sun.
  4.   If someone sneezes with it, it takes about 10 feet before it drops to the ground and is no longer airborne.
  5.   If it drops on a metal surface it will live for at least 12 hours (another source 3/12/20 emphasized 3 days on metal (stainless steel) and plastics)- so if you come into contact with any metal surface – wash your hands as soon as you can with a bacterial soap.
  6.   On fabric it can survive for 6-12 hours. a normal laundry detergent will kill it.
  7.   Drinking warm water is effective for all viruses. Try not to drink liquids with ice.
  8.   Wash your hands frequently as the virus can only live on your hands for 5-10 minutes, but – a lot can happen during that time – you can rub your eyes, pick your nose unwittingly and so on.
  9.   You should also gargle as a prevention. A simple solution of salt in warm water will suffice. 
  10. Can’t emphasize enough – drink plenty of water!


  1.   It will first infect the throat, so you’ll have a sore throat lasting 3/4 days.
  2.   The virus then blends into a nasal fluid that enters the trachea and then the lungs, causing pneumonia. This takes about 5/6 days further.
  3.   With the pneumonia comes high fever and difficulty in breathing.
  4.   The nasal congestion is not like the normal kind. You feel like you’re drowning. It’s imperative you then seek immediate attention.

What can I expect at an appointment?

Come on in and see us!  You will be greeted by our friendly front staff, and you’re kids can read, play, or color while initial paperwork is completed.  New families will have an opportunity to tour our office, and then often parents return to the waiting room while children remain in the open bay tratment area for their appointment!

What happens if I am a new patient?

You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

X-rays, blood / urine analysis, ultrasonography, MRI, endoscopy can all be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment.

What if I need Anesthetic?

We can undertake only small or minor procedures in our offices, using local anesthesia or superficial sedation.

All other procedures requiring general anesthesia are scheduled for a CarePoint appointment in office, or at Children’s Hospital if the patient has any known health issues.

Insurance and Billing

Do you accept my insurance?

Our office accepts most of the internationally recognized Insurance companies with affiliate.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.

An estimate of consultation fees and costs, investigations or surgery are available on request.

Do I need referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to come to our office. The billing procedure is as explained above.

What are dental sealants?

 Dental sealants are a thin, clear, plastic resin that the dentist bonds into the grooves of the chewing surface of a tooth. The sealant protects the tooth from getting a cavity by shielding against bacteria and plaque. Sealants are most commonly placed on children’s permanent back teeth because they are more prone to cavities. Most insurance companies pay for sealants on children’s teeth.

Specializing in children’s dentistry.

We have two basic treatment areas, an open area with 6 dental benches as well as a private treatment room, as well as a greeter’s desk. kids-to-college-pediatric-dentistry-back-office-vertical-imageThe open area allows kids to model appropriate dental visit behaviors after each other. In particular, the apprehensive child gains confidence by watching other children enjoying their dental visit.